Refund Policy

At UltraGreen Cosmetics Trading L.L.C., customer satisfaction is important to us. We take great care to ensure that all products are delivered in excellent condition.

Returns and Refunds

Due to the nature of cosmetic and personal care products, we do not accept returns or offer refunds for products that have been opened, used, or simply because of a change of mind.

Refunds or replacements are available only in the following circumstances:

• The product received is defective, damaged, or faulty upon delivery.

• The issue is reported within seven (7) calendar days from the date of delivery.

How to Request a Refund or Replacement

If you receive a defective product, please contact us within 7 days of receiving your order by sending an email to:

Email: info@ultragreenlife.com

Please include:

• Your order number

• Your full name

• A description of the issue

• Clear photographs showing the defect or damage

Our customer service team will review your request and may ask for additional information if required.

Resolution

If your claim is approved, we will, at our discretion:

• Replace the defective product with the same item (subject to availability), or

• Issue a full refund to the original payment method.

Approved refunds will be processed within a reasonable timeframe, depending on your payment provider.

Non-Refundable Items

Refunds or returns will not be accepted for:

• Products that have been opened or used (unless defective)

• Products damaged due to misuse, improper storage, or normal wear and tear

• Requests made more than 7 days after delivery

• Orders returned without prior approval from our customer service team

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

UltraGreen Cosmetics Trading L.L.C.
Email: info@ultragreenlife.com